Subject to certain exceptions set forth below, if for any reason you are not satisfied, DKSH will gladly accept your return within 10 days of merchandise being shipped to you. A return authorization must be initiated within 10 days of the merchandise being shipped to you and product returned within 5 days of the return authorization being issued. Further, all products must be returned with the original receipt, in a new and unused state, in perfect condition, with all original shipping and product packaging, protective materials, and tags in place. DKSH will not accept any returns if the product shows signs of wear or has been used or altered from its original condition in any way, or if the 10-day returns authorization has passed. Individual items valued at $10,000 and above and any limited-edition items are considered a final sale and cannot be returned for exchange or refund. Personalized products are considered a final sale and cannot be returned for exchange or refund.
Should you wish to return of a single purchase valued at below $10,000 that is not a limited edition, please access the “My Orders” page in your account in the eBoutique within 10 days of your order being shipped to you. You will be provided with a Return Authorization number by email. You are obliged to then package the return in its original box and return ship it with FedEx overnight or 2nd day express service. You are also obliged to keep note of your return tracking number and provide said number to us upon receipt. Receipt of return shipments is required within 5 business days of receiving your return authorization number. Returns can only be accepted if shipped in the original packaging. DKSH can only accept shipments by FedEx Express. You are fully responsible for any loss or damage of the merchandise and its packaging during return shipping. Any returns that do not meet the return criteria as outlined herein are not deemed returns and DKSH has the right to not take delivery of the return and or not issue credit for the merchandise. DKSH reserves the right to inspect merchandise that was properly returned for its functional integrity for a period up to 30 days after receipt of the return. Once the merchandise has passed inspection, you will be credited with the refund amount as outlined herein.