Business Hours:

Monday - Friday 10:00am - 6:00pm E.S.T., 

Phone:609 750-8800

Shipping

1. All orders are shipped  adult signature required. If customer requests a watch to be delivered without a signature, Junghans USA/All About Time will not be liable.
2. Products may be picked up from UPS center upon request, please call 609 750-8800
3. Free shipping in the Contiguous United States for all watches via Fedex Ground.
4. Please allow up to 2-10 business days for delivery.
5. Shipments to Alaska, Hawaii, Canada, or Puerto Rico will be charged an additional amount per item for shipping. See the following table for rates:

1. We are not responsible for any additional taxes or fees that are charged for international orders, and must be paid by the customer. If an international package is not accepted, the customer is responsible for all return shipping costs.
2. Next Day and Second Day Air are available for an additional fee. Please contact our office for shipping prices at 609 750-8800. Additional shipping charges will not be refunded on returned watches.
3. We shall be entitled to make partial deliveries.
4. Delivery dates shall be binding if we have confirmed them in writing.

Standard Orders, Prices

1. Your order, which is binding for you for 10 days, shall be accepted by a written confirmation from our part via email or US Mail.
2. We reserve the right to deliver goods, which may differ in some aspects from the original description unless such modifications do impair the functionality of the goods in question.
3. Sales are FINAL on all Custom orders and orders that require engraving.
4. All sales for watch parts are FINAL.
5. If the "No Return if Label is Removed" tag is removed from the watch, the watch cannot be returned.  There will be no exceptions to this rule.
   

Shipping to a different address than the billing address:

Because of the heightened risk of fraud associated with shipping luxury products, Junghans Watches USA prefers to ship items to the billing addresses of their purchasers. We do, however, realize that there is often a desire to have the item shipped to an alternate address. If you would like that a package be shipped to an address other than your billing address, we ask that you contact your credit card company and have them add an "Alternate Shipping Address" to your account with them. It is a very simple and routine process that shouldn't take longer than a few minutes to complete. In turn, it adds a level of security to your purchase that simply isn't worth overlooking.

Simply call the phone number on the back of your credit card and when you're talking to a real person, ask that they add an "Alternate Shipping Address to File". Get them to add the address you would like to have the product shipped to. This extra five-minute security procedure will ensure that both you and we are protected from potential fraudulent orders by letting Junghans Watches USA know that the cardholder has authorized us to send the product to an address other than the billing address on the credit card's account.

Custom Orders

1. Some products will be available only through custom orders. These products cannot be ordered through the online store. Orders will need to be made over the phone.
2. Returns on custom orders will not be accepted. All sales final.
3. Custom orders will require a 10% down-payment charged at time of order placement. The remaining 90% will be charged upon final shipment to customer.
4. Custom ordered watches may take 4-6 weeks from time of order to be shipped.

Return Policy

If you have any questions about our Return Policy please call 609 750-8800

Return Address:

DKSH Returns - Junghans 
9 Princess Road, Ste. D
Lawrenceville, NJ 08648

In case of damaged product (due to shipping):

In case of defective product:

1. Defective products can be returned within 5 days of delivery date. After 5 days, you will need to contact the us to have the product repaired under warranty, if applicable.
2. If a product is defective, please contact us toll free 609 750-8800 or by email [email protected] If it can be returned, we will send a UPS return label in the US Mail to your address or via email.
3. Carefully re-pack the watch into it's original packing AND shipping boxes (The watch box is NOT a shipping carton). Remove all original labels that are on the shipping box.
4. Once you receive the return label, please affix it to the original shipping box. Take the package to your local UPS Store, or schedule a UPS pickup and they will accept the labeled package free of charge
5. Please do not wear the watch if you believe it is damaged or defective. We cannot accept any watch that has been worn. The watch must be in brand new condition. If the watch is worn, even for a short period of time, it will no longer be "Brand New" and will not be accepted for return.
6. Once we receive the returned item, we will credit you back the original purchase price to the credit card that was used for the purchase or replace the watch.

Other returns:

1. If the "No Return if Label is Removed" tag is removed from the watch, the watch cannot be returned. There will be no exceptions to this rule.
   
2. If the watch has been worn, regardless of how long it was worn, the watch cannot be returned. The watch must be in brand new condition. If the watch is worn, even for a short period of time, it will no longer be "Brand New" and will not be accepted for return.
3. If the watch or band has been resized (including the removal and/or addition of links) or any other alteration to the item, the watch cannot be returned.
4. If the product does not meet your expectatios, (with the exceptions mentioned above) you may return the watch within 5 days from date of delivery. After 5 days your sale is final. Returns are subject to an 8% restocking fee. The watch must meet criteria listed above. Please note: If your watch is delivered to a third party or a different shipping address, you still have 5 days from date of delivery.
5. You must first get a Return Code from us before returning an item. Please contact us toll free 609 750-8800 or by email [email protected])to get a return code
6. Carefully re-pack the watch into it's original packing AND shipping boxes (The watch box is NOT a shipping carton). Remove all original labels that are on the shipping box.
7. Write the previously acquired return code on the outer shipping box so that we may identify your return when it arrives
8. If your product was shipped to you via UPS, then you must ship UPS as well.
9. You MUST take insurance on the shipment for the original purchase price, to account for the possibility of damage during the return shipment. You are responsible for all shipping costs.
10. After shipping, you must email [email protected] or call toll free 855-828-1969 to give us the tracking code for the return shipment
11. The item must arrive back to Junghans Watches USA in Brand New working condition. Credit cannot be given for returns that do not meet the above conditions.
12. All returns will be charged an 8% restocking fee. Additional original shipping charges will not be refunded on returned watches. This includes overnight, 2nd day, Priority Mail, etc. shipping charges.
13. Once we receive the returned item, we will credit you back the original purchase price (-8% restocking fee as mentioned above) to the credit card that was used for the purchase. Please allow 24-48 hours to see your credit posted to your account.
14. The right to return goods does not apply to products for which discounts have been granted (Sale Items) or custom orders.
15. No returns for any watch shipped outside the Continent US.