In case of damaged product (due to shipping):

1. Inspect ALL packages when you receive them to ensure the item(s) was not damaged during shipping. If an item appears to be damaged, please immediately contact us toll free (1-855-828-19691-855-828-1969)
2. We take insurance on every item shipped; If the item arrives damaged, we must notify the shipping company within 7 days. The shipping company will want to inspect the outer box as well as the damaged item. If you are purchasing an item to give as a gift at a later date, you must inspect the product within 7 days of its arrival to insure that the product was not damaged.
3. After contacting us, we will give instructions to resolve the issue.

In case of defective product:

1. Defective products can be returned within 10 days of original purchase. After 10 days, you will need to contact the us to have the product repaired or replaced under warranty, if applicable
2. If a product is defective, please contact us toll free (1-855-828-19691-855-828-1969) or by email ([email protected]). If it can be returned, we will send a UPS return label in the US Mail to your address.
3. Careful re-pack the watch into it's original packing AND shipping boxes (The watch box is NOT a shipping carton). Remove all original labels that are on the shipping box.
4. Once you receive the return label, please affix it to the original shipping box. Take the package to your local UPS Store, or schedule a UPS pickup and they will accept the labeled package free of charge
5. Once we receive the returned item, we will credit you back the original purchase price to the credit card that was used for the purchase.

Other returns:

1. If the "No Return if Label is Removed" tag is removed from the watch, the watch cannot be returned.  There will be no exceptions to this rule.
   
2. Returns of custom ordered products will not be accepted.
   
3. If the goods do not meet your expectations, (with the exceptions mentioned above) you may return them within 10 days after receipt. After 10 days your sale is final.
4. You must first get a Return Code from us before returning an item. Please contact us toll free (1-855-828-19691-855-828-1969) or by email ([email protected]) to get a return code
5. Careful re-pack the watch into it's original packing AND shipping boxes (The watch box is NOT a shipping carton). Remove all original labels that are on the shipping box.
6. Write the previously acquired return code on the outer shipping box so that we may identify your return when it arrives
7. If your product was shipped to you via UPS, then you must ship UPS as well.
8. You MUST take insurance on the shipment for the original purchase price, to account for the possibility of damage during the return shipment. You are responsible for all shipping costs.
9. After shipping, you must email ([email protected]) or call toll free (1-855-828-19691-855-828-1969) to give us the tracking code for the return shipment
10. The item must arrive back to Junghans Watches USA in resell-able working condition. Credit cannot be given for returns that do not meet the above conditions.
11. All returns will be charged a 15% restocking fee. Additional original shipping charges will not be refunded on returned watches. This includes overnight, 2nd day, Priority Mail, etc. shipping charges.
12. Once we receive the returned item, we will credit you back the original purchase price (-15% restocking fee as mentioned above) to the credit card that was used for the purchase.
13. The right to return goods does not apply to products for which discounts have been granted or International orders.