Customer Service

DKSH North America
  1. 350 Clarke Dr
    Suite 325
    Mount Olive, NJ 07828
  2. (800) 799-1616

Business Hours: Monday - Friday 9:00am - 6:00pm EST.

General Terms and Conditions:


The following terms and conditions apply to the sale of the products offered on the Internet under, hereinafter "goods". Deviating terms and conditions shall not become part of the contract even if the order has been based on them and no express objections to their validity have been raised.

Shipping to a different address than the billing address:

Because of the heightened risk of fraud associated with shipping luxury products, DKSH North America prefers to ship items to the billing addresses of their purchasers. We do, however, realize that there is often a desire to have the item shipped to an alternate address. If you would like that a package be shipped to an address other than your billing address, we ask that you contact your credit card company and have them add an "Alternate Shipping Address" to your account with them. It is a very simple and routine process that shouldn't take longer than a few minutes to complete. In turn, it adds a level of security to your purchase that simply isn't worth overlooking.

Simply call the phone number on the back of your credit card and when you're talking to a real person, ask that they add an "Alternate Shipping Address to File". Get them to add the address you would like to have the product shipped to. This extra five-minute security procedure will ensure that both you and we are protected from potential fraudulent orders by letting Junghans Watches USA know that the cardholder has authorized us to send the product to an address other than the billing address on the credit card's account.

Standard Orders, Prices

  1. Your order, which is binding for you for 10 days, shall be accepted by a written confirmation from our part via email or US Mail.
  2. The prices specified on our web site shall be binding.
  3. All prices quoted are gross prices, delivery paid, including packaging and dispatch within the United States. A 6.625% Sales Tax will be added to all orders shipped in the State of New Jersey.
  4. We reserve the right to deliver goods, which may differ in some aspects from the original description unless such modifications do impair the functionality of the goods in question.
  5. Sales are FINAL on all Custom orders and orders that require engraving.
  6. All sales for watch parts are FINAL.
  7. If the "No Return if Label is Removed" tag is removed from the watch, the watch cannot be returned. There will be no exceptions to this rule.

Custom Orders

  1. Some products will be available only through custom orders. 
  2. Returns on custom orders will not be accepted. All sales final.
  3. Custom orders will require a 50% down-payment charged at time of order placement. The remaining 50% will be charged upon final shipment to customer.
  4. Custom ordered watches may take 4-8 weeks from time of order to be shipped.


  1. Flat $5 shipping in the Contiguous United States for all watches via FedEx Ground service.
  2. Watches will ship FedEx Ground (Adult signature required upon delivery). Please allow up to 2-5 business days for delivery. (If customer requests a watch to be delivered without a signature, Junghans USA/DKSH North America will not be liable.)
  3. Shipments to Alaska, Hawaii, Canada, or Puerto Rico will be charged an additional amount per item for shipping. See the following table for rates:
    RegionCharge per item
    Puerto Rico
    PR - Puerto Rico$75.00
    United States of America
    AK - Alaska$75.00
    HI - Hawaii$100.00
    AB - Alberta$75.00
    BC - British Colombia$75.00
    MB - Manitoba$75.00
    NB - New Brunswick$50.00
    NL - Newfoundland$50.00
    NS - Nova Scotia$50.00
    ON - Ontario$50.00
    PE - Price Edward Island$50.00
    QC - Quebec$50.00
    SK - Saskatchewan$75.00
    NT - Northwest Territories$75.00
    YT - Yukon$75.00
    NU - Nunavut$75.00
  4. All International Orders are Final - No returns
  5. We are not responsible for any additional taxes or fees that are charged for international orders, and must be paid by the customer. If an international package is not accepted, the customer is responsible for all return shipping costs.
  6. Next Day and Second Day Air are available for an additional fee. Please contact our office for shipping prices . Additional shipping charges will not be refunded on returned watches.
  7. We shall be entitled to make partial deliveries.
  8. Delivery dates shall be binding if we have confirmed them in writing.

Return Policy

See our full return policy here.

Payment Methods

We accept all major credit cards, (Visa, MasterCard, American Express and Discover) and Amazon Pay.

DKSH North America

  1. 350 Clarke Dr.  Suite 325
    Mount Olive, NJ 07828
    (800) 799-1616

Reservation of Title

  1. We reserve the title to the goods delivered until complete payment has been made.
  2. You shall have no power of disposition of such reserved property goods.