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Junghans Watches USA

Junghans Watches - Official Sales Partner USA & Canada

Return Policy

Please save ALL shipping and original boxes

If you have any questions about our Return Policy please call 855-828-1969

Return Address:

Junghans Watches USA
8270 Bainbridge Road
Chagrin Falls, OH 44023

In case of damaged product (due to shipping):

  1. Inspect ALL packages when you receive them to ensure the item(s) was not damaged during shipping. If an item appears to be damaged, please immediately contact us toll free 855-828-1969
  2. We take insurance on every item shipped; If the item arrives damaged, we must notify the shipping company within 5 days. The shipping company will want to inspect the outer box as well as the damaged item. If you are purchasing an item to give as a gift at a later date, you must inspect the product within 5 days of its arrival to insure that the product was not damaged.
  3. After contacting us, we will give instructions to resolve the issue.

In case of defective product:

  1. Defective products can be returned within 5 days of delivery date. After 5 days, you will need to contact the us to have the product repaired under warranty, if applicable.
  2. If a product is defective, please contact us toll free 855-828-1969 or by email sales@junghanswatchesusa.net. If it can be returned, we will send a UPS return label in the US Mail to your address or via email.
  3. Carefully re-pack the watch into it's original packing AND shipping boxes (The watch box is NOT a shipping carton). Remove all original labels that are on the shipping box.
  4. Once you receive the return label, please affix it to the original shipping box. Take the package to your local UPS Store, or schedule a UPS pickup and they will accept the labeled package free of charge
  5. Please do not wear the watch if you believe it is damaged or defective. We cannot accept any watch that has been worn. The watch must be in brand new condition. If the watch is worn, even for a short period of time, it will no longer be "Brand New" and will not be accepted for return.
  6. Once we receive the returned item, we will credit you back the original purchase price to the credit card that was used for the purchase or replace the watch.

Other returns:

  1. If the "No Return if Label is Removed" tag is removed from the watch, the watch cannot be returned. There will be no exceptions to this rule.
  2. If the watch has been worn, regardless of how long it was worn, the watch cannot be returned. The watch must be in brand new condition. If the watch is worn, even for a short period of time, it will no longer be "Brand New" and will not be accepted for return.
  3. If the watch or band has been resized (including the removal and/or addition of links) or any other alteration to the item, the watch cannot be returned.
  4. If the product does not meet your expectatios, (with the exceptions mentioned above) you may return the watch within 5 days from date of delivery. After 5 days your sale is final. Returns are subject to an 8% restocking fee. The watch must meet criteria listed above. Please note: If your watch is delivered to a third party or a different shipping address, you still have 5 days from date of delivery.
  5. You must first get a Return Code from us before returning an item. Please contact us toll free 855-828-1969 or by email sales@junghanswatchesusa.net)to get a return code
  6. Carefully re-pack the watch into it's original packing AND shipping boxes (The watch box is NOT a shipping carton). Remove all original labels that are on the shipping box.
  7. Write the previously acquired return code on the outer shipping box so that we may identify your return when it arrives
  8. If your product was shipped to you via UPS, then you must ship UPS as well.
  9. You MUST take insurance on the shipment for the original purchase price, to account for the possibility of damage during the return shipment. You are responsible for all shipping costs.
  10. After shipping, you must email sales@junghanswatchesusa.net or call toll free 855-828-1969 to give us the tracking code for the return shipment
  11. The item must arrive back to Junghans Watches USA in Brand New working condition. Credit cannot be given for returns that do not meet the above conditions.
  12. All returns will be charged an 8% restocking fee. Additional original shipping charges will not be refunded on returned watches. This includes overnight, 2nd day, Priority Mail, etc. shipping charges.
  13. Once we receive the returned item, we will credit you back the original purchase price (-8% restocking fee as mentioned above) to the credit card that was used for the purchase. Please allow 24-48 hours to see your credit posted to your account.
  14. The right to return goods does not apply to products for which discounts have been granted (Sale Items) or custom orders.
  15. No returns for any watch shipped outside the Continent US.